Question 1

If I order some products, when am I likely to receive them?"

Accepted Answer

We aim to pack and dispatch all orders within one working day.
 
All UK orders are dispatched on a 24 hour delivery service with Hermes (Tracked) courier service.
 
You can track your parcel's journey by using the 16 character parcel tracking code provided in your confirmation email on the Hermes website.
 
https://www.hermesparcelreturn.co.uk/track.html#/

Question 2

How can I pay?

Accepted Answer

You may pay securely using your debit or credit card. 
We accept Visa, Mastercard, Visa Debit, Switch/Maestro, American Express and Paypal.

Question 3

What is the returns policy?

Accepted Answer

We offer a 100% Satisfaction Guarantee – if you are not entirely satisfied then please contact us and we will arrange a full replacement or refund your purchase in full.

Question 4

What can I do if I have forgotten my password?

Accepted Answer

Don’t worry! Just click on the Forgotten Password link and you will be directed to a page where we will give you the option of having your password emailed to the email address that you registered with.

Frequently asked questions

If I order some products, when am I likely to receive them?"

How can I pay?

What is the returns policy?

What can I do if I have forgotten my password?